Shipping policy
At UrbanNestX, we want your shopping experience to feel simple, soft, and stress-free from the moment you place your order to the moment your package arrives. We know that cute everyday essentials are even more enjoyable when the delivery process is clear and easy to understand.
This Shipping Policy explains how order processing, shipping times, delivery estimates, address accuracy, tracking, delays, and related shipping matters are handled at urbannestx.store.
Please read this policy carefully before placing your order.
Store Information
Store Name: UrbanNestX
Website: urbannestx.store
Email: support@urbannestx.store
Phone: (705) 575-5944
Business Address: 12998 Rue du Grand Pré, Québec, QC, Canada
Order Processing Time
After your order is placed, our team begins processing it as soon as possible.
Typical order processing time is usually 1–5 business days, depending on order volume, product availability, fulfillment conditions, holidays, and other operational factors.
Business days generally refer to Monday through Friday, excluding weekends and public holidays.
During busy periods, such as seasonal sales, holidays, promotional events, or high-demand product periods, processing may take longer than usual.
Shipping Time
Shipping time depends on your delivery location, shipping carrier, fulfillment partner, customs processing, and external delivery conditions.
Estimated shipping time may vary by region. Delivery may take longer during peak seasons, public holidays, weather disruptions, customs delays, carrier backlogs, or other circumstances outside our control.
Please note that processing time and shipping time are separate. The total delivery time includes both the time needed to prepare your order and the time needed for the carrier to deliver it.
Shipping Destinations
UrbanNestX may ship to available destinations shown at checkout.
If your location is not available during checkout, we may not currently support shipping to your area.
Shipping availability may change at any time based on carrier service, fulfillment limitations, local restrictions, or business decisions.
Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.
Shipping fees may vary depending on destination, order value, product type, shipping method, promotions, or carrier rates.
Any shipping promotions, such as free shipping offers, may be subject to specific conditions, order minimums, product exclusions, or limited-time availability.
Order Tracking
When tracking information is available, you may receive a shipping confirmation email with tracking details.
Please allow some time for tracking updates to appear after your package has been shipped. Tracking information may not update immediately and may take several business days to show movement.
If your tracking number does not update right away, this does not necessarily mean your package is not moving. Carriers sometimes delay scanning or updating tracking events.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.
Please carefully review your shipping information before placing your order, including:
Full name
Street address
Apartment, unit, or suite number
City
Province, state, or region
Postal or ZIP code
Country
Phone number, if required
UrbanNestX is not responsible for orders delivered to an incorrect, incomplete, or outdated address provided by the customer.
If you notice an error in your shipping address after placing an order, contact us immediately at:
We will do our best to help, but we cannot guarantee that address changes can be made after an order has been processed, packed, shipped, or fulfilled.
Failed Delivery Attempts
If a carrier is unable to deliver your package due to an incorrect address, unavailable recipient, refusal, unpaid duties, or failure to collect the package, the order may be returned, delayed, or disposed of depending on carrier rules.
Additional shipping fees may apply if the package needs to be resent.
UrbanNestX is not responsible for failed delivery attempts caused by customer-provided address errors or failure to receive the package.
Lost Packages
If your package appears to be lost, please contact us at:
Please include your order number and tracking information if available.
We will review the situation and may ask you to check with the carrier, local post office, neighbors, building reception, parcel locker, or delivery location.
A package may not be considered lost until a reasonable delivery investigation period has passed.
UrbanNestX is not responsible for packages marked as delivered by the carrier but reported missing by the customer. However, we will do our best to guide you through possible next steps.
Delayed Packages
Shipping delays may happen due to many reasons, including:
Carrier delays
High shipping volume
Weather conditions
Customs processing
Incorrect address information
Public holidays
Local delivery restrictions
International transit delays
Operational disruptions
UrbanNestX cannot guarantee exact delivery dates. Estimated delivery windows are not guaranteed unless specifically stated.
We appreciate your patience if your package takes longer than expected.
Customs, Duties, and Taxes
Depending on your location, your order may be subject to customs fees, import duties, taxes, brokerage fees, or other charges required by local authorities.
These charges are the responsibility of the customer unless otherwise stated at checkout.
UrbanNestX does not control customs fees or import taxes and cannot predict whether they will apply.
If a package is refused due to customs charges, shipping fees and related costs may be deducted from any eligible refund.
Multiple Shipments
Some orders may be shipped in multiple packages depending on product availability, fulfillment location, or logistical reasons.
If your items arrive separately, please allow additional time for the remaining items to arrive.
You may receive separate tracking numbers if your order is split into multiple shipments.
Pre-Order or High-Demand Items
If we offer pre-order, made-to-order, or high-demand products, these items may require additional processing time.
Estimated shipping times for such products may be stated on the product page or communicated after purchase.
Order Changes After Purchase
If you need to change your order, shipping address, or contact information, please email us as soon as possible.
We cannot guarantee changes once an order has entered processing or shipping.
Package Not Received but Marked Delivered
If tracking shows that your package was delivered but you cannot find it, please check:
Your mailbox
Front door or porch
Side entrance
Building reception
Parcel locker
Mailroom
Neighbors
Local post office or delivery carrier
Sometimes carriers mark packages as delivered shortly before actual delivery. Please allow some additional time and check again.
If you still cannot locate the package, contact the carrier directly and then contact us for further guidance.
Damaged During Shipping
If your order arrives damaged, please contact us within 14 days of delivery at:
Please include your order number and clear photos of the damaged item and packaging.
We will review the situation and provide support based on our Return and Refund Policy.
Contact for Shipping Questions
For shipping questions, tracking concerns, or delivery support, please contact:
UrbanNestX Customer Support
Email: support@urbannestx.store
Phone: (705) 575-5944
Address: 12998 Rue du Grand Pré, Québec, QC, Canada
We are happy to help you with your order.