Contact Us
We are always happy to hear from you.
Whether you have a question about your order, need help choosing a product, want more information about sizing, or simply need support before or after your purchase, the UrbanNestX team is here to help.
At UrbanNestX, we want your shopping experience to feel simple, friendly, and comfortable from start to finish. Our goal is to provide clear support, helpful answers, and a smooth customer experience for every shopper.
Customer Support
For any questions, please contact us by email:
Email: support@urbannestx.store
Our customer support team can help with:
Order questions
Product information
Sizing guidance
Shipping updates
Return and refund questions
General customer service support
Store or policy inquiries
When contacting us, please include your order number if your message is related to a purchase. This helps us review your request faster and provide more accurate support.
Store Information
Store Name: UrbanNestX
Website: urbannestx.store
Email: support@urbannestx.store
Phone: (705) 575-5944
Business Address: 12998 Rue du Grand Pré, Québec, QC, Canada
Support Hours
Our team reviews customer messages regularly and does our best to respond as soon as possible.
Typical response time: 1–3 business days
Response times may be slightly longer during weekends, holidays, product launches, or high-volume periods. We appreciate your patience and will always do our best to assist you carefully.
Before You Contact Us
To help us support you faster, please include the following details when relevant:
Your full name
Your order number
The email address used at checkout
A clear description of your question or issue
Photos, if your request is related to a product concern
Providing complete information helps us understand your request and offer the best possible solution.
Order Support
If you have already placed an order and need help, please contact us at:
Please include your order number in the subject line or message body.
Example subject line:
Order Help – #12345
This allows us to locate your order quickly and provide better assistance.
Product Questions
If you are unsure about a product, size, color, style, or set option, feel free to reach out before placing your order. We are happy to help you understand product details so you can shop with more confidence.
Please note that product colors may appear slightly different depending on screen brightness, device display settings, and lighting conditions in product photos.
Shipping Questions
For shipping-related questions, please contact us with your order number. We can help check available order details and provide guidance based on your shipping status.
Please make sure your shipping address is entered correctly at checkout. If you notice an error after placing an order, contact us as soon as possible.
Returns and Refunds
If you have questions about returns, refunds, or order issues, please email us at:
Our team will review your request based on our store policies and provide instructions where applicable.
A Friendly Note
UrbanNestX is built around soft everyday comfort, cute details, and a calm shopping experience. We value every customer and aim to handle each message with care, patience, and respect.
Thank you for visiting UrbanNestX. We look forward to helping you.