Contact information
Thank you for visiting UrbanNestX. We are happy to have you here.
UrbanNestX is designed to be a soft, cute, and simple online shopping destination for everyday lifestyle essentials. Whether you are browsing for comfortable socks, cute accessories, cozy daily pieces, or small gift ideas, we want your experience with us to feel easy, friendly, and supportive.
If you have any questions about your order, products, shipping, returns, sizing, or store policies, please contact us using the information below.
Store Contact Details
Store Name: UrbanNestX
Website: urbannestx.store
Customer Support Email: support@urbannestx.store
Phone: (705) 575-5944
Business Address: 12998 Rue du Grand Pré, Québec, QC, Canada
Customer Support Email
For the fastest support, please email us at:
Email is the best way to contact our team because it allows us to review your order details, understand your request clearly, and provide a written response with helpful information.
When to Contact Us
You may contact UrbanNestX for help with:
Order confirmation questions
Shipping and tracking updates
Product information
Sizing questions
Color or style questions
Return and refund requests
Damaged, defective, or incorrect items
Payment-related order questions
Store policy questions
General customer support
We want every customer to feel supported before and after placing an order.
Information to Include in Your Message
To help us assist you faster, please include as much relevant information as possible.
For order-related questions, please include:
Your full name
Your order number
The email address used at checkout
A clear description of your question or issue
Photos or videos, if your concern involves a product problem
Your shipping address, if the issue is related to delivery
Providing complete details helps us review your request more accurately and respond more quickly.
Response Time
We do our best to respond to customer messages within 1–3 business days.
Response times may be longer during weekends, holidays, promotional events, or high-volume periods.
Please avoid sending multiple emails about the same issue within a short period, as this may slow down response time. If you have already contacted us, we kindly ask for your patience while our team reviews your request.
Order Support
If you are contacting us about an order, please use a clear subject line.
Example:
Order Support – #12345
This helps our team locate your order and provide faster support.
Product Support
If you have a question before purchasing, feel free to contact us. We can help explain product details such as size, material, style, quantity, color, or general use.
Please note that product colors may vary slightly depending on screen settings, lighting, and photography.
Return and Refund Support
If you need help with a return or refund, please contact us at:
Please include your order number and reason for the request. If the item is damaged, defective, or incorrect, please include clear photos.
All return and refund requests are handled according to our Return and Refund Policy.
Shipping Support
If your package is delayed, tracking has not updated, or you need help understanding your shipping status, please contact us with your order number.
We will do our best to help review your order information and guide you through possible next steps.
Business Address
UrbanNestX
12998 Rue du Grand Pré
Québec, QC
Canada
Please note that returns should not be sent to this address unless we have approved your return and provided instructions. Unauthorized returns may not be accepted or processed.
Friendly Customer Care
At UrbanNestX, we believe customer support should feel clear, kind, and easy to understand. We value every message and aim to provide helpful answers with care and patience.
Thank you for choosing UrbanNestX. We are happy to help make your shopping experience smooth, simple, and comfortable.